Freshdesk appears in the following categories
What is Freshdesk?
Who is Freshdesk suitable for?
Company size
What size of company is this system suitable for?
11-500
Support
How can you contact the supplier?
Free trial
Can I get a free trial?
Yes
No
What do others think of the system?
Reviews and ratings of Freshdesk
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Support•
Medium-sized business (101-500)•
Verified reviewer•
Sweden•
February 2022
What do you like most?
I guess it works just fine
What do you like least?
I'm tired of working in this system. I want our old system back.
What problems do you feel Freshdesk solves?
Case management
Ease of use
Collaboration with the supplier
Support and service
Range of features
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Customer Success•
Medium-sized business (101-500)•
Verified reviewer•
Sweden•
October 2020
What do you like most?
Freshdesk has been very good in their treatment of us as a customer. Always available and professional in resolving the issues that we have reported. Freshdesk has many great functionalities that help us maintain a quality customer service 24/7.
What do you like least?
-
What problems do you feel Freshdesk solves?
We needed to improve our customer service by increasing our opening hours and getting faster feedback to our customers. Freshdesk has made this possible for us.
Ease of use
Support and service
Value for money
How satisfied are you overall?
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Freshdesk product features
Help Desk Software
Automated ticket management
Dashboard with live tracking
Deviation management
Division of responsibilities
External help desk
Integration support
Knowledge base
Permission management
Prioritisation
Reminders
SLA management
Statistics & monitoring
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