Freshdesk occurs in the following categories
Description of Freshdesk
Who is Freshdesk suitable for?
Company size
What size of company is this software suitable for?
11-500
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about Freshdesk
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Support•
Medium enterprise (101-500)•
Verified person•
Sweden•
February 2022
What do you like most?
I guess it works just fine
What do you like least?
I'm tired of working in this system. I want our old system back.
What business-critical problems do you feel Freshdesk solves?
Case management
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Customer Success•
Medium enterprise (101-500)•
Verified person•
Sweden•
October 2020
What do you like most?
Freshdesk has been very good in their treatment of us as a customer. Always available and professional in resolving the issues that we have reported. Freshdesk has many great functionalities that help us maintain a quality customer service 24/7.
What do you like least?
-
What business-critical problems do you feel Freshdesk solves?
We needed to improve our customer service by increasing our opening hours and getting faster feedback to our customers. Freshdesk has made this possible for us.
Ease of use
Support and service
Value for money
How satisfied are you overall?
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for this company?
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Freshdesk occurs in the following categories
Freshdesk product features
Help Desk Software
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
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