Zendesk occurs in the following categories
Description of Zendesk
A complete, AI-enabled helpdesk and contact centre platform that unifies channels, automates resolutions with AI agents and Copilot, and provides analytics and integrations to scale support.
Who is Zendesk suitable for?
Zendesk provides cloud-based customer and employee service software for organisations of all sizes seeking AI-powered ticketing, chat, voice and knowledge solutions.
Company size
What size of company is this software suitable for?
1-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
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Zendesk product features
Help Desk Software
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Customer Success Software
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