Zoho
vs
Atlassian
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Product features in Project Management Tools
Checklist for self-checks
Customer access for project status
Document management
Invoice documents
Material reports
Performance analysis/ cost monitoring
Personnel logbook
Quotation tool
Scheduling
Supplier invoice
Support for KMA
Time reporting
Checklist for self-checks
Customer access for project status
Document management
Invoice documents
Material reports
Performance analysis/ cost monitoring
Personnel logbook
Quotation tool
Scheduling
Supplier invoice
Support for KMA
Time reporting
Product features in Document Management System
Advanced search function
Document templates
e-signing
Integratable
Notices
Permission management
Reading Quotes
Real-time management
Traceable changes
Version management
Advanced search function
Document templates
e-signing
Integratable
Notices
Permission management
Reading Quotes
Real-time management
Traceable changes
Version management
Product features in Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Product features in Project Management System
Analysis & reports
API
Assign tasks
Calendar synchronisation
Control access
Fill storage
Gantt chart
Integration modules
Kanban
Milestones
Notices
Priority scheme
Ready-made templates
Time log
Unlimited projects
Analysis & reports
API
Assign tasks
Calendar synchronisation
Control access
Fill storage
Gantt chart
Integration modules
Kanban
Milestones
Notices
Priority scheme
Ready-made templates
Time log
Unlimited projects
