DealJourney CRM
vs
SugarCRM

Company size

Number of employees

Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)

Platform

Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app

Price information

Free trial
Price from

25£

Price model module
Subscription price model
Price model license
Free trial
Price from

-

Price model module
Subscription price model
Price model license

Product features in CRM Software

API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers
Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers

Exsitec

Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads

Why do companies choose you?

Why choose your software?

DealJourney is an intuitive CRM system built by industry professionals with more than 30 years of experience building, selling, and overseeing CRM — people who understand the value of an easy, flexible, and powerful CRM sales tool for everyday use. It's the first CRM system focused on supporting SMB companies that have subscription sales as part of their product offering.

  • Customer journey
  • Easy, flexible, and intuitive
  • SMB
  • Subscription

Why choose your software?

Sorry, no data yet.

Why choose you as a supplier?

DealJourney is built by industry professionals with a combined 30+ years of experience in the CRM world. DealJourney has been built based on the needs we've encountered over the years among customers, leads, and not least ourselves.

DealJourney understands the need for intuitive systems that are easy to get started with, yet powerful enough to create value from day one — while also being flexible enough to grow with the customer as their needs change or expand.

Why choose you as a supplier?

Sorry, no data yet.

How do you position yourself in the market?

Focused on the Nordic markets, with local integrations to the most popular ERP systems and other relevant tools, along with transparent pricing, DealJourney enables SMBs to scale their business, increase customer loyalty, and maximize customer lifetime value — without the need for large IT teams, hundreds of consulting hours, and complex setups.

How do you position yourself in the market?

Sorry, no data yet.

What needs and challenges do you solve for the customer?

Many small and medium-sized businesses with subscription-based operations struggle with the same challenges: too many systems, too little overview, and too much manual handling.

As you grow, it quickly becomes unmanageable to handle customers, follow-ups, and renewals across spreadsheets, emails, accounting systems, and more.

DealJourney makes it easy to:

Gather customer data in one place
Get the full overview of each individual subscriber – from first contact to renewal – without having to switch between systems.

Understand and reduce churn
Gain insight into customer behavior and the reasons behind cancellations, so you can act proactively and retain more subscribers.

Make data-driven decisions
Built-in dashboards give you a clear picture of growth, revenue, and customer engagement – without needing other heavy reporting tools.

Integrate with your existing systems
The platform integrates seamlessly with the most popular Nordic accounting and payment tools, so you can work efficiently and in a streamlined way, with a guarantee of an accurate data foundation in DealJourney.

DealJourney removes the complexity of running a subscription business, so you can spend less time on administration – and more time creating value for your customers.

What needs and challenges do you solve for the customer?

Sorry, no data yet.

Reviews

Based on 12 reviews

Based on 13 reviews

Cooperation with the supplier
Support and service
Range of functions
Integration
Value for money
How satisfied are you overall?
Ease of use
Customisation and flexibility
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?

Reviews

Pros

We chose DealJourney because we can see that their CRM is a very good fit for our business. In addition to what other CRM systems can offer, we get a good overview of the rental agreements we have with our customers, and a clearer distinction between one-off sales and recurring sales. This makes it easier to see what a customer is worth to us over time. And the fact that they are a Nordic company with staff who communicate in one of the Nordic languages and maintain close dialogue with us whenever we need it.
It’s easy to use and meets all our needs in terms of activities, pipeline management, subscription management, overviews and support cases. We save a lot of clicks compared to our old system (webCRM), and the DealJourney team is incredibly responsive and implements feedback and suggestions for improvement in no time at all.
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.

Reviews

Cons

DealJourney is such a small company. But perhaps that’s why it’s so innovative.
I have no complaints about them.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.

DealJourney CRM

DealJourney Aps

Read more about DealJourney CRM

SugarCRM

SugarCRM Inc.

Read more about SugarCRM