Atlassian
vs
SugarCRM
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Reviews
Pros
Sorry, no data yet.
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Reviews
Cons
Sorry, no data yet.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
