Freshdesk
vs
Synergist
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Case Management Systems
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Reviews
Pros
Freshdesk has been very good in their treatment of us as a customer. Always available and professional in resolving the issues that we have reported. Freshdesk has many great functionalities that help us maintain a quality customer service 24/7.
Sorry, no data yet.
Reviews
Cons
I'm tired of working in this system. I want our old system back.
Sorry, no data yet.
