Dynamics 365
vs
Zendesk
Dynamics 365
Zendesk
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in CRM System
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers
Mysoft är...
Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers
Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads
Product features in Case Management Systems
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Asset and Inventory Management
Automation Rules and Triggers
Case and Response Templates
Chat Support
Custom Reports and Analytics
Customer Service Management
Deviation Management
Digital Forms and Self-Service
ERP and CRM Integration
Helpdesk Case Handling
Knowledge Base
Mobile-Friendly Interface
Real-Time Overview (360° View)
Self-Service Portal
Service Management
SLA Management and Escalation
Statistics and Follow-Up
Subcases and Delegation
Webhooks and API
Reviews
Pros
Collected information in relation to enquiry
Highly skilled consultants who are easy to work with.
Sorry, no data yet.
Reviews
Cons
That it is difficult to change something yourself
Sorry, no data yet.
