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What is Freshworks?

A cloud-first suite of AI-powered service and CRM applications (Freshdesk, Freshservice, Freshsales etc.) for ticketing, automation, omnichannel support and analytics.

Who is Freshworks suitable for?

Freshworks serves CX, IT and business teams across organisations of all sizes with AI-assisted customer service, ITSM and CRM products.

Company size

What size of company is this system suitable for?

11-500+

Support

How can you contact the supplier?

Free trial

Can I get a free trial?

Yes

No

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Freshworks product features

Help Desk Software

Automated ticket management

Dashboard with live tracking

Deviation management

Division of responsibilities

External help desk

Integration support

Internal help desk

Knowledge base

Permission management

Prioritisation

Reminders

SLA management

Statistics & monitoring

Employee Onboarding Software

Built-in quiz

Checklists

E-learning

E-signature with national e-ID

Notifications (reminders)

Offboarding

Preboarding

Self-service portal

Support during onboarding (interactive tutorials)

Surveys in several languages

Talent development

Training videos

Webinar platform (video meetings)

Recruiting Software

API integration

Candidate tests

Career page and employer branding tools

Interview scheduling

Onboarding

Scorecard (objective assessment)

Skills-based recruitment

Social media advertising

Sourcing (active candidate search)

Statistics & analysis

Tests & assessments

Triggers in the recruitment process

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system suit me?

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Freshworks appears in the following categories