Pipedrive
vs
SugarCRM
Company size
Number of employees
Micro businesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Micro businesses (1-10)
Small businesses (11-100)
Medium-sized businesses (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Module pricing
Subscription pricing
Licence pricing
Free trial
Module pricing
Subscription pricing
Licence pricing
Product features in CRM Software
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
API integration
Built-in reminders
Calendar and activity integration
Call directly from CRM (click-to-call)
Call lists
Contact/prospect management
Create documents & contracts
E-signature and contract management
Education
Email marketing module
Integrated and digitised sales processes
Lead generation via the web
Lead scoring
Lead tracking
Pipeline management
Quote configurator/CPQ
Reporting and real-time sales forecasts
Resellers
Exsitec
Sales dashboards and KPI tracking
Send newsletter from CRM
Social CRM (social media integration)
Reviews
Based on 11 reviews
Based on 13 reviews
Ease of use
4.5
Collaboration with the supplier
4.3
Support and service
4.0
Range of features
4.2
Customisation and flexibility
3.9
Integration
4.0Highest
Value for money
4.5
How satisfied are you overall?
4.6
Ease of use
4.6Highest
Collaboration with the supplier
4.8Highest
Support and service
4.1Highest
Range of features
4.5Highest
Customisation and flexibility
4.2Highest
Integration
3.8
Value for money
4.6Highest
How satisfied are you overall?
4.7Highest
Reviews
Pros
Ease of use and value for money
The simplicity, access everything everywhere, smooth integration with calendar and email
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Reviews
Cons
Fewer integrations with Swedish services
Took some time to learn as I am not used to working in CRM systems before.
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
Pipedrive
Pipedrive Inc / Pipedrive OÜ
SugarCRM
SugarCRM Inc.
