Tribe CRM
vs
Creatio
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in CRM Software
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers
Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
e-signature
Education
Integrated sales processes
Lead generation via the web
Lead Score
Pipe management
Quote configurator/CPQ
Reminder
Retailers
Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads
Reviews
Based on 12 reviews
Based on 4 reviews
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Ease of use
Range of functions
Customisation and flexibility
Integration
How satisfied are you overall?
Cooperation with the supplier
Support and service
Value for money
Reviews
Pros
The system is simple and easy to configure. Users can easily customise content so that they only see what they need and don't see unnecessary data. This has a good effect on the implementation compared to other systems where users do not have the same rights. The support is in a class of its own. The help is fast and efficient.
The system works widely throughout our organisation, where we sit in different departments and thus need differentiated solutions. webCRM can help us with that. It is intuitive and user-friendly at all levels
Creatio offers a very flexible and customisable CRM platform. I particularly like the fact that processes, masks, views and automations can be customised to a company's individual requirements. The low-code options make it easier to map business processes efficiently and implement changes relatively quickly.
I appreciate the quick response and willingness of CustomerFX to develop new sections for us as we continue to automate more of our operations.
Reviews
Cons
You can experience delays and it's difficult for users. This can lead to many calls as users think they are doing something wrong. Overviews and reports quickly become confusing as they cannot be placed in folders and they do not show whether they are being used in a front page/dashboard. Linking activities and meetings is not completely valid, as you cannot report correctly if there are multiple activities linked to a meeting. Similarly, you cannot report correctly on orders that are linked to a meeting where e.g. a married couple attends with separate organisations and there are orders for both. Only one order can be reported on
It's in the "small stuff" department. However, the system can be a bit "one size fits all", so if you need very specific solutions tailored to your business needs, further dialogue and development is required.
For new users, Creatio can seem a little complex at first, as there are many functions and configuration options. Some customisations require a good technical understanding, especially when it comes to more complex logic, integrations or individual development requirements.
Email templates could be better - at the moment there are not enough changes you can make and the whole process of designing emails is a bit cumbersome. According to their roadmap, could be fixed very soon.
