Zendesk occurs in the following categories
Description of Zendesk
Who is Zendesk suitable for?
Company size
What size of company is this software suitable for?
1-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
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Zendesk occurs in the following categories
Zendesk product features
Chatbots
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Internal HelpDesk
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Live Chat System
Chat history
Customer information
Customizable
Integration modules
Overall Dashboard
Proactive chat
AI chatbot
Customer support
Customizable workflows
Integration with business systems
Internal knowledge management
Lead generation and sales automation
Multilingual support
Natural language understanding
Omnichannel support
Proactive engagement
Real-time analytics and reporting
Auto Dialers
Automatic re-inflation
Campaigns
Contact history
Dashboard
Forwarding
Statistics and analysis
Customer Service System
Case status
Livechat
Phone
Priority function
Self-help
Smart division of labour
Standard reply
Statistics and reports
Tickets
Customer Success System
Call Centre Software
Voice response
Voicemail
Calendar synchronization
Reports and statistics
Sales Support
Calendar integration and reminders
Contact and prospect handling
E-mail campaigns
Pipe management
Statistics and reports
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