SugarCRM

What do you like most?

I get a good overview of business opportunities

What do you like least?

It is not the most fun system to work in

What business-critical problems do you feel SugarCRM solves?

Control

What do you like most?

The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!

What do you like least?

The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.

What business-critical problems do you feel SugarCRM solves?

Huge gains in: Time, efficiency and maintaining the integrity of data and processes. The automation of manual tasks where possible and making all this practical and transparent in the reports I get out of the system.

What do you like most?

Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.

What do you like least?

Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.

What business-critical problems do you feel SugarCRM solves?

Sugar Serve is a tool that has helped us automate our customer support. We are able to scale up very quickly and improve our efficiency which creates a better relationship with our customers. It's very cost-effective overall and has helped us reach more customers in the right timeframe.