SugarCRM occurs in the following categories
Description of SugarCRM
Who is SugarCRM suitable for?
Company size
What size of company is this software suitable for?
1-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about SugarCRM
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Vendors•
Small business (11-100)•
Verified person•
Sweden•
January 2022
What do you like most?
I get a good overview of business opportunities
What do you like least?
It is not the most fun system to work in
What business-critical problems do you feel SugarCRM solves?
Control
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
CRM Analyst•
Medium enterprise (101-500)•
Verified person•
Sweden•
December 2021
What do you like most?
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
What do you like least?
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
What business-critical problems do you feel SugarCRM solves?
Huge gains in: Time, efficiency and maintaining the integrity of data and processes. The automation of manual tasks where possible and making all this practical and transparent in the reports I get out of the system.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Technicians•
Small business (11-100)•
Verified person•
Sweden•
December 2021
What do you like most?
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
What do you like least?
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
What business-critical problems do you feel SugarCRM solves?
Sugar Serve is a tool that has helped us automate our customer support. We are able to scale up very quickly and improve our efficiency which creates a better relationship with our customers. It's very cost-effective overall and has helped us reach more customers in the right timeframe.
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Do you work
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SugarCRM occurs in the following categories
SugarCRM product features
CRM System
API integration
Calendar integration & reminder
Call directly from CRM
Call lists
Contact/ prospect handling
Create documents & agreements
Dashboard - Sales overview
E-mail campaigns
Education
Lead generation via the web
Lead Score
Pipe management
Reminder
Sales forecasts & data
Send newsletter from CRM
Social media integration
Track leads
Marketing Tools
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Cart left
Create campaigns
Create form
Dashboard
Design templates
E-mail marketing
Landing page
lead management
Lead Score
Link to social media
Market reports
Mobile marketing
Personalised communication
Physical advertising
Scheduling events
Segment flows
Smart recommendations
Smart recommendations/ AI
Social media
Split testing/ A-B
Tools for building website
Webhook
Website Monitoring
Case Management Systems
360 view (oneview in real time)
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Deviation management
Helpdesk case management
Integration with ERP/ CRM
Inventory
Knowledge database
Mobile-friendly interface
Self-service portal
Service management
SLA & Escalation
Statistics & follow-up module
Triggers
Webhooks & API
Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Sales Support
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
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