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Description of Front

Front is a customer operations platform combining shared inboxes, ticketing, AI agents, automation and analytics to help teams route, resolve and measure conversations faster.

Who is Front suitable for?

Teams that need an AI-augmented, collaborative customer operations platform to manage email, chat, SMS and other channels at scale.

Company size

What size of company is this software suitable for?

11-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

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Front occurs in the following categories

Front product features

Helpdesk Systems

Automated case management

Deviation management

Division of responsibilities

Integration support

Internal HelpDesk

Knowledge bank

Permission management

Priority function

Reminder function

SLA management

Statistics & Monitoring

Customer Success System

Automated analyses and reports

Automatic Call to Actions

Customer Health Scores

Dashboard

Integration modules

Playbook

Synchronization with E-mail

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