Why should I have a customer survey tool?
With the help of customer surveys, you as a company or organization can improve your services and products, which in turn makes it easier to retain existing customers. It’s about measuring customer experience (CX). By investing in a customer survey tool, everything becomes more structured, and the responses you receive become easier to analyze. The idea is that with the help of the surveys, you can see what you can do better and where there may have been complete shortcomings. Customer surveys are also a benchmark for expectations – find out what your customers expect from you. However, different tools suit different companies. At BusinessWith, we list the tools available in the UK market today, so you can more easily find the best tool for your customer surveys.
Which survey tool should I choose?
Customer surveys aim to measure customer satisfaction (using NPS, Net Promoter Score) or customer experience (CX) to take action to improve your products and services. Today, there are several different tools for customer surveys. Most are cloud-based or web-based, as the idea is to ensure high usability. How will you get your customers to actually respond to the survey? By providing them with a tool that is easy and convenient to use. But usability doesn’t stop there.
Feel free to compare the different survey tools to ensure that you also find the tool easy to use. What should the tool do for you? What do you want to measure? Welcome to compare the various customer survey tools directly with us at BusinessWith.
Quick Guide
Quick Guide
Measuring Customer Satisfaction with a Survey Tool
Customer satisfaction or customer loyalty is often measured using a quality metric, such as NPS (Net Promoter Score). Daring to measure customer satisfaction can provide you with a wealth of indications and hints on how you can improve your products or services. After all, how much do dissatisfied customers cost? And have you thought about what a dissatisfied customer might say about you, which could reduce the chances of gaining new potential customers? A satisfied customer, on the other hand, is an important ambassador for your company.
Before you start measuring customer satisfaction with a survey tool, you should establish a purpose and plan for what you will do with the responses or feedback you receive from your customers. How or when in the customer experience should you send out a customer survey? What will you do with the feedback you receive? Without a clear idea of what you will actually do with the responses, it will be difficult to improve. How will you analyze the results, and how will the improvement or change process take place?
Take some time to compare customer survey tools before you choose a system or tool. BusinessWith helps you along the way – we list the most popular customer survey tools available today. Welcome to start comparing now to choose the best customer survey tool for your business.
Description of product features
API
Automatic reminders
Flexible design
Multilingual surveys
Multiple distribution channels
Net promoter score
Ready-made templates
Reports and analyses
