What should I consider when choosing an auto dialer?
Are you looking to acquire a proper auto dialer or dialing system, that is, an automatic dialing device, for your business? A great idea – as an auto dialer makes phone calls much more efficient, and it speeds up getting responses from potential or existing customers. The auto dialer works in conjunction with a database containing information on who to call, and is a tool used by everyone from banks to telemarketers. The dialer can also detect when someone in your team is available for calls, and can have various automated features such as scheduling when the next call should occur – to what happens when someone does not answer.
Before you start using a dialing system, it might be wise to think about your goals and strategy. What is a good response rate for you? Who should be called and how often? What features are important for your business? Don’t hesitate to ask your prospective supplier for a demo, and ensure that those acting as agents (telemarketers, callers, etc.) are involved in your decision-making process. Comparing options before making your choice is our recommendation. BusinessWith lists the auto dialers available in the UK market today.
What is the difference between predictive and power autodialers?
A predictive dialer makes phone calling much more efficient, as it follows a list and dials the contacts as soon as an agent or salesperson is available. This way, you save on manual dialing and can increase lead generation, as no time is wasted. The so-called “ring rate” becomes very high. Power dialers work in a similar way – they also dial automatically. However, unlike predictive dialers, they are not as predictive. Predictive dialers are therefore smarter and have algorithms that can anticipate availability or drop calls when a phone number appears to be non-functional.
What features are important for you and your business when choosing a dialing system? Use BusinessWith to compare different auto dialers in the UK market to find the best one for your business.
Quick Guide
Quick Guide
Which type of auto dialer is suitable for my company?
Using the power dialing concept suits smaller businesses and makes phone calling from the company more efficient. As soon as an agent hangs up, the dialing system calls the next phone number from the list. The power dialer has features, such as the ability to connect it to your CRM or to insert pauses between calls, allowing the agent time for administration as well. However, it is somewhat simpler than the predictive dialer, which operates in a more complex manner.
The predictive dialer can call multiple numbers simultaneously and takes into account when agents or salespeople are available. It can therefore, with the help of algorithms, read patterns. This type of automatic dialing is best suited for larger businesses.
Curious to start comparing to find the best dialing system? BusinessWith lists the various tools available on the market. Start comparing now.
Description of product features
Automatic re-inflation
Call recordings
Campaigns
Contact history
Dashboard
Forwarding
IVR (Interactive voice response)
Statistics and analysis