Freshdesk occurs in the following categories
Description of Freshdesk
Who is Freshdesk suitable for?
Company size
What size of company is this software suitable for?
11-500
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
What do others think of the software?
Reviews and ratings about Freshdesk
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Support•
Medium enterprise (101-500)•
Verified person•
Sweden•
February 2022
What do you like most?
I guess it works just fine
What do you like least?
I'm tired of working in this system. I want our old system back.
What business-critical problems do you feel Freshdesk solves?
Case management
Ease of use
Cooperation with the supplier
Support and service
Range of functions
Customisation and flexibility
Integration
Value for money
How satisfied are you overall?
Customer Success•
Medium enterprise (101-500)•
Verified person•
Sweden•
October 2020
What do you like most?
Freshdesk has been very good in their treatment of us as a customer. Always available and professional in resolving the issues that we have reported. Freshdesk has many great functionalities that help us maintain a quality customer service 24/7.
What do you like least?
-
What business-critical problems do you feel Freshdesk solves?
We needed to improve our customer service by increasing our opening hours and getting faster feedback to our customers. Freshdesk has made this possible for us.
Ease of use
Support and service
Value for money
How satisfied are you overall?
Do you work
for this company?
Read how to update the information here
Freshdesk occurs in the following categories
Freshdesk product features
Helpdesk Systems
Automated case management
Dashboard with live tracking
Deviation management
Division of responsibilities
External HelpDesk
Integration support
Knowledge bank
Permission management
Priority function
Reminder function
SLA management
Statistics & Monitoring
Field Service Software
Checklist
Dashboard & profitability analysis
Digital signing
Dispatch
Document management
Payroll/accounting integration
Project-linked expenditure recording
Scheduling
Time reporting
Case Management Systems
Case & response templates
Chat support
Customer service management & support
Customize & model reports
Delegation & feedback of sub-cases
Helpdesk case management
Integration with ERP/ CRM
Knowledge database
Mobile-friendly interface
Self-service portal
SLA & Escalation
Triggers
Webhooks & API
Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Does this
software suit me?
Do like 20000+ companies, let our algorithms guide you to the right software choice.
Most common comparisons in Case Management Systems
