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Deskpro occurs in the following categories

Description of Deskpro

Deskpro is an omnichannel help desk platform with AI agent assist, AI chatbots, automation, knowledge base and enterprise-grade security deployable SaaS, VPC, sovereign cloud or on-premise.

Who is Deskpro suitable for?

Deskpro is for organisations of all sizes — from regulated enterprises in finance, healthcare and government to tech and SMBs — needing secure, AI-enabled omnichannel support.

Company size

What size of company is this software suitable for?

1-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

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Deskpro occurs in the following categories

Deskpro product features

Helpdesk Systems

Automated case management

Dashboard with live tracking

Division of responsibilities

External HelpDesk

Integration support

Internal HelpDesk

Knowledge bank

Permission management

Priority function

Reminder function

SLA management

Statistics & Monitoring

Customer Service System

Case status

Handling time

Livechat

Phone

Priority function

Self-help

Sentiment analysis

Smart division of labour

Standard reply

Statistics and reports

Tickets

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