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Description of Agentforce

Agentforce is an agentic AI platform within Salesforce Customer 360 that builds, deploys and supervises autonomous AI agents integrated with CRM, Data 360 and workflows to automate tasks, conversations and actions across channels.

Who is Agentforce suitable for?

Agentforce by Salesforce suits organisations of all sizes across industries that need autonomous AI agents to automate service, sales, marketing and internal processes with native CRM integration and enterprise security.

Company size

What size of company is this software suitable for?

1-500+

Support

How can you contact the supplier?

Test period

Can I get a free trial?

Yes

No

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Agentforce product features

Helpdesk Systems

Automated case management

Dashboard with live tracking

Deviation management

Division of responsibilities

External HelpDesk

Integration support

Internal HelpDesk

Knowledge bank

Permission management

Priority function

Reminder function

SLA management

Statistics & Monitoring

Customer Service System

Case status

Handling time

Livechat

Phone

Priority function

Self-help

Sentiment analysis

Smart division of labour

Standard reply

Statistics and reports

Tickets

Marketing Automation

Cart left

Create form

Lead generation

Lead Score

Personalised communication

Scheduling events

Segment flows

Split testing / a-b

Webhook

Sales Support

Calendar integration and reminders

Contact and prospect handling

Creating documents and agreements

Dashboard

E-mail campaigns

Pipe management

Sales forecasts

Statistics and reports

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