Freshdesk
vs
Genesys Cloud
Freshdesk
Genesys Cloud
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
Mobile app
Cloud service
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Reviews
Pros
Freshdesk has been very good in their treatment of us as a customer. Always available and professional in resolving the issues that we have reported. Freshdesk has many great functionalities that help us maintain a quality customer service 24/7.
Sorry, no data yet.
Reviews
Cons
I'm tired of working in this system. I want our old system back.
Sorry, no data yet.
