Why Invest in a Telephone Exchange?
Imagine being a customer calling to order something from a company or to book an appointment – but no one answers. How serious does that company seem? Would you keep calling or would you choose to go to a competitor instead? A business exchange ensures that calls reach someone who can respond , meaning you never miss a single customer or risk losing a deal.
A virtual exchange or a cloud exchange is a great solution for those interested in investing in a telephone exchange for their business. The cloud-based exchange operates such that the provider you purchase the solution from manages the exchange and the technology behind it, ensuring that communication works both externally and internally. You get a new communication network in place and can feel confident that your phone service makes you appear service-minded and accessible.
Other advantages of a telephone exchange include that it becomes easy for your employees to manage their availability , such as being able to set up their own voicemail, chat, or set up call forwarding (which also means you won't miss any customers). It also makes holding phone or video conferences easier, changing office hours, etc. Having your own mobile connected to the exchange, i.e., a mobile exchange, makes it easy for your employees to take calls on the go or adjust their availability when they are not in the office – which is a significant advantage.
At BusinessWith, we list the telephone exchanges available on the market, so you and your business can find the exchange that suits you best. Feel free to start filtering and comparing right here on our site.
Quick Guide
Quick Guide
Which Telephone Exchange Should I Choose?
Even if you have a small business, it might be time to get a telephone exchange to handle all incoming calls from your customers. Today, there are solutions that can be fully tailored to your business and needs. For example, you can choose which employees should be able to receive calls via the exchange number and access features such as a good queue system, voicemail, or call forwarding. All of this can be done by a business exchange for you. Being able to manage your availability or take calls on the go (mobile exchange) is also a great freedom and provides a lot of flexibility internally. Mobile exchanges are quick to set up and are often very user-friendly.
If you are a large company, there are solutions where the provider can offer to take over the entire exchange around the clock, meaning they have people answering for you and these individuals can access your calendar to schedule customer meetings or appointments. For a large company that currently struggles to keep up with its customers via phone, outsourcing the telephone exchange can be a smart solution.
Are you curious about starting to compare which providers are available? BusinessWith provides you with an overview of the telephone exchanges available on the market. Start comparing, filtering, and reading with us – today!
