Genesys Cloud occurs in the following categories
Description of Genesys Cloud
Genesys Cloud is an AI‑infused experience orchestration platform providing contact centre, digital engagement, workforce engagement and integration capabilities delivered as a cloud SaaS solution.
Who is Genesys Cloud suitable for?
Genesys Cloud is for organisations of all sizes that need a modern, AI-powered omnichannel contact centre and employee experience platform to orchestrate customer journeys and workforce management.
Company size
What size of company is this software suitable for?
101-500+
Support
How can you contact the supplier?
Test period
Can I get a free trial?
Yes
No
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Genesys Cloud occurs in the following categories
Genesys Cloud product features
Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Smart division of labour
Standard reply
Statistics and reports
Tickets
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