What field service system does your company need?
Consultations, sales, maintenance, or perhaps an upcoming construction project? With a field service system or field service tool, your company can easily optimize and manage all work that takes place outside the office – that is, the tasks in the field. To track, organize, and ensure that the work is streamlined, a system is needed that can handle the various tasks that your company needs to keep track of. A field service tool can also help you with time reporting and scheduling, but the main focus is to ensure that the various tasks are completed.
To choose the right system, it is important to understand your company's needs. If the company offers different types of services, you need a tool that is highly flexible. If you work in retail, you may need features for handling returns, while if you are working in the field, for example, installing air conditioning in someone's home – then you would want to update your various tasks in a mobile field service tool during your visit.
There are simple field service systems that help you track different tasks or various stages of assignments, while the more advanced ones offer the ability to work on improving customer satisfaction or striving to retain your best employees. More and more field service systems are using AI to anticipate upcoming needs and demands.
What level does your field service tool need to maintain? Please list your needs and what you need to improve or have in place to work as smart as possible – and then choose the best system for you.
Quick Guide
Quick Guide
What do I need to know about field service systems?
A well-functioning field service system will clearly improve the work for those who work in the field, allowing them to focus on completing their tasks and solving problems for your customers – without experiencing issues with the administrative part of the work themselves.
Choosing the right tool for your company is no easy task, as more and more players are popping up in the market offering an increasing number of features. Live GPS tracking, automatic SMS messages or email notifications, and post-job tools are features that can help your company grow, as you can enhance your customer experience. Most tools include invoicing or some form of payment solution. Instead of having things scattered, you can have most of it centrally collected in one place.
At BusinessWith, we recommend involving field staff to understand their wishes. What does the daily work look like? What are the needs for improvements? What problems should a potential field service tool solve for you? What does your scheduling and time reporting look like today and what is there to wish for? What are the wishes regarding invoicing to customers?
When you know what you are looking for – welcome to compare the different tools here at BusinessWith.
