SugarCRM
vs
Zoho
Company size
Number of employees
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Microenterprises (1-10)
Small business (11-100)
Medium-sized enterprises (101-500)
Large companies (500+)
Platform
Cloud service
On-premises
Mobile app
Cloud service
On-premises
Mobile app
Price information
Free trial
Price model module
Subscription price model
Price model license
Free trial
Price model module
Subscription price model
Price model license
Product features in Marketing Tools
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Cart left
Create campaigns
Create form
Dashboard
Design templates
E-mail marketing
Landing page
lead management
Lead Score
Link to social media
Market reports
Mobile app for analysis data
Mobile marketing
Mobile marketing/ SMS
Personalised communication
Physical advertising
Platform-optimised design
Scheduling events
Segment flows
Smart recommendations
Smart recommendations/ AI
Social media
Split testing/ A-B
Tools for building website
Webhook
Website Monitoring
Analysis & reports
Analysis of active customers & prospects
Automated advertising
Automated flows
Avoiding spam filters
Cart left
Create campaigns
Create form
Dashboard
Design templates
E-mail marketing
Landing page
lead management
Lead Score
Link to social media
Market reports
Mobile app for analysis data
Mobile marketing
Mobile marketing/ SMS
Personalised communication
Physical advertising
Platform-optimised design
Scheduling events
Segment flows
Smart recommendations
Smart recommendations/ AI
Social media
Split testing/ A-B
Tools for building website
Webhook
Website Monitoring
Product features in Customer Service System
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Case status
Handling time
Livechat
Phone
Priority function
Self-help
Sentiment analysis
Smart division of labour
Standard reply
Statistics and reports
Tickets
Product features in Sales Support
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
Calendar integration and reminders
Contact and prospect handling
Creating documents and agreements
Dashboard
E-mail campaigns
Pipe management
Sales forecasts
Statistics and reports
Reviews
Pros
The switch to Sugar Sell and even more so Sugar Serve has allowed us to completely change how we use our CRM. Now we have a database that we can pull reports from and allocate processes to. Serve with CJP and BPM allows a strategic process with automated steps that need to be followed in order to reach the next step. This means that important steps are not missed. For the user, it's streamlined and user-friendly too. Well done!
Easy to use. Navigating is super easy. The user interface is nice. The support is great. I like their Dashboard.
Sorry, no data yet.
Reviews
Cons
The dynamic reports need more options for graphs. I also miss detailed year-to-year reports.
Some plugins don't work very well. Especially third-party plugins. The cost to get started is quite high. It's not very customisable, but on the other hand, there are a lot of features. Sometimes it can lag a bit and take time to load. The support is slow sometimes, but they still try to solve the problems.
Sorry, no data yet.
