How should I choose a call centre?
There are many call centres on the market today, and what you should consider when choosing one is to evaluate how professional they are and how they operate technically. Allowing someone else to handle your sales or marketing via phone is now a proven method, but there are operators who are unprofessional or inexperienced. Therefore, it is essential to find the right one. We know that customers today are sensitive, and many do not appreciate being called on the phone – hence, it is important that the phone call is conducted by someone who gets it right in both feeling and tone, and understands both the target audience and the product or service that is to be marketed. A significant advantage of using a call centre is that you, as an employer, do not have to think about staffing and how large the team should be. It is up to the call centre to ensure that the staffing fits the assignment.
BusinessWith has gathered the best call centres available in the UK market today, so you can make a safe and easy choice. With us, you can compare features and services to find the best call centre for your type of business.
What should I demand from a call centre?
Selling or marketing via a call centre is an important investment for your company, and therefore, it is crucial to set clear requirements from the start. What are your goals for this assignment? How do you measure success? And what are your requirements for those who conduct the calls? Here, you should remember to cover both language skills and determine what times the call centre should be active as well as how large the team should be. When will you evaluate and how? Tone, feeling, and understanding of what you want from the assignment are important parts. Reporting and analysis of results should be on your to-do list.
Once you have developed a specification for the assignment, you should set out on a quest – and your path to the right call centre goes through BusinessWith. After many years of experience in always finding the right system or solution for the right customer, you can feel that you are in safe hands with us. Please take a look at our checklist below before making your choice. Best of luck, wishes BusinessWith
Quick Guide
Quick Guide
Checklist for Choosing a Call Centre
What things should you check off when choosing a call centre for your business? BusinessWith has put together a checklist that makes it easier for you to choose the best system.
A clear goal. What should the call centre do for you? To what extent? What are your desired results and how are they measured?
The team and availability. How many should be available in the call centre? And what times and days apply? Do you have any language requirements?
Features. What services or features should the call centre offer? What technology do you have and how do they proceed? Evaluate carefully, and do not forget GDPR when preparing potential contact lists.
Cost and experience. The less experience the call centre has, the cheaper it is. But is the cheapest always the best? Consider your budget.
Analysis and reporting. How and when should the call centre report figures or statistics for the outcomes of the calls? How do you analyse and work with evaluations?
Do you feel that you have gained more insight? You are warmly welcome to compare call centres with us at BusinessWith. Here, you will find the best centres available in the UK market today.
Description of product features
Voice response
Voicemail
Calendar synchronization
Queue management
Recording of calls
Reports and statistics
Softphone
Voicemail menu with button selection
